With more and more transactions moving online, we should be able to sell any product digitally. But what about complex products and services? How do we make it easy for customers to buy complex products or services that require making several choices and adjusting multiple parameters to choose between thousands

We are all familiar with eCommerce search boxes. When implemented correctly, it employs search-as-you-type functionality, instantly displaying results and suggestions as the customer starts typing. The search results usually encompass several elements: Categories matching the search terms. Relevant products and personalized recommendations. The search results may also include product-related content

Key Takeaways: Search & Product Discovery The product search and discovery landscape in eCommerce is poised for a revolutionary transformation by integrating AI technologies. The advent of natural language understanding and context-driven results has ushered in a paradigm shift. This evolution demands a novel approach to search, removing the confines

The most profound impact of Artificial intelligence in eCommerce will be the transformation of the customer experience. Expect a broad spectrum of changes ranging from enhancements to existing customer journeys to full reinvention of how consumers discover and purchase products. The AI revolution will reshape the eCommerce industry and open

In 3-5 years, Ecommerce vendors that don’t go all-in in building artificial intelligence into all parts of their products will be obsolete! Customers will forget their names, and analysts will start using “legacy solutions” when describing them. Too extreme, you would say? But what was the fate of vendors who

I have just published a book — AI-Powered Ecommerce – Elevating Customer Experiences, Optimizing Operations. This post is to share the experience while it is still fresh in my memory, with the goal of encouraging more people to contribute their experiences and knowledge. I am going to talk about my

A chatbot powered by conversational AI uses contextual awareness and analyzes incoming customer queries to understand shoppers’ sentiments and intent. That means shoppers are likelier to get their questions answered the first time they engage.

We are entering a new era when AI-assisted shopping will soon move from curiosity to functionality expected by modern shoppers. Conversational Commerce and Augmented Reality are maturing technologies that can give Merchants a competitive edge.

When it comes to customer segmentation, leveraging AI in marketing is a fundamental aspect that can greatly enhance strategies. By harnessing the power of AI algorithms, marketers gain valuable insights from vast amounts of data, enabling them to identify specific customer segments with precision. This intelligent segmentation forms the foundation